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PRIVACY STATEMENT

 

Any references in this Privacy Policy to "we", "us" and "Lakes and Lambs", refer to Lakes and Lambs Ltd.

This privacy policy sets out how we use and protect any information that you give when you use this website and is in accordance with The Date Protection Act of 1988.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/04/2016.

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WHAT INFORMATION DO WE COLLECT?

 

We only ever collect the following information:

·      Your name

·      Contact information including your email address

·      Your address

 

WHAT WILL THE DATA BE USED FOR?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

.      Internal record keeping.

·      We may use the information to improve our products and services.

·      We use your e-mail address to send you order confirmation and dispatch e-mails and at times may use this to contact you if there is a problem with your order. 

.      We will never send promotional emails unless you have signed up for our newsletter. 

We may disclose your personal information if we are required by law to do so or if you violate our Terms.

As a reminder for our customers based in Europe, we are legally obliged to make you aware that, if based in the EU, you must consent to your information being transferred to the United States because that’s where Lakes and Lambs' eCommerce provider (Shopify) is hosted.  By continuing with your purchase(s) you will be deemed to have given your consent. 

 

LINKS TO THIRD PARTY SITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at enquiries@lakesandlambs.co.uk or by mail at
Lakes and Lambs Ltd, The Old Granary Barn Office, Plumpton, Penrith, Cumbria, CA11 9NP

Company no. 10091121